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FAQs

Who is Karndean International?
Simply put, we are the leading manufacturer of luxury vinyl flooring. Find out more about Karndean here. 

What is Karndean made of?
Karndean flooring is made of part recycled PVC with high quality plasticizers. This material enables us to create a realistic textured surface, for a beautiful, natural effect that is easier to maintain.

Will a Karndean floor be slippery?
As with most smooth floor coverings, water and other liquids can make it slippery. Karndean floors are designed to be slip resistant. But it is always best to clean up any spillages straight away, and keep the floor dry. 

What is the difference between each of the Karndean ranges?
Each of our six product ranges has a different wear layer.

Range	Wear layer (in mm)
Knight-Tile	12 mil [0.3 mm] wear layer
Michelangelo	20 mil [0.55 mm] wear layer
Renoir	20 mil [0.55 mm] wear layer
Van Gogh	20 mil [0.55 mm] wear layer
Da Vinci	30 mil [0.7 mm] wear layer (bevelled edges)
Art Select	30 mil [0.7 mm] wear layer (bevelled edges)

For full details of our Product Classifications, please click here.

For full details of our Product Warranty terms please contact your supplier or click here for our install guide.

What is the difference between a metallic strip, feature strip and design strip?
There are several main differences between Karndean strips:

Metallic strip – these can be used in standard borders and features, and come in sizes of 3mm, 10mm, and 30mm
Feature strip – available in six colors, these 5mm wide strips are usually used on tile floors to give the natural effect of grout lines, but can also complement wood planks
Design strips – these are strips cut from another tile or wood plank. They come in 3mm, 10mm, and 30mm

Added between tiles and wood planks, our strips can give the effect of grouting for a natural effect, and a contemporary look and feel. For full details please take a look at our design options.

What are standard, tramline and keyline borders?

Standard border – a patterned border designed to enhance tile and wood plank floors. Karndean have selected an assortment of decorative border options to accompany all of our ranges
Keyline border – single strips that can be added to the frame of your floor. Keyline borders are available in 3mm, 10mm, and 30mm and can be used with metallic and design strips
Tramline border – a simple and affordable way of creating decorative framing for your room or floor. They can be created using a combination of feature strips, metallic strips and design strips for a range of effects
 
Our fully interactive Floorstyle program has been built to bring your design ideas to life – Download your copy now.

Can I install Karndean myself?
Karndean is not a DIY product. Your local contractor will provide a professional install service – or will be able to recommend someone who can.

How do I get Karndean professionally installed?
Your local contractor will provide you with a professional install service – or will be able to recommend an installer. Karndean is not a DIY product, so we would advise that you do not install the floor yourself unless you are an experienced luxury vinyl floor installer. Click here for more information on installers – or call 1-888-266-4343.

Is there anything I need to do before the floor is laid?
Before laying Karndean’s vinyl flooring, the products must acclimatize to room temperature. Remove it from its packaging and spread the flooring out. Leave in the room where installation is to take place, at a constant temperature of 65 – 85°F degrees for a period of 24 hours prior to installation. This temperature should be maintained during installation, and for a 24 hour period after installation.

Can Karndean be laid over radiant heated floors?
Yes, for more advice please contact your contractor.

Is Karndean suitable for use on walls or ceilings?
No, Karndean is designed as a floor covering.

Can Karndean be laid outside?
No, Karndean is not suitable for outside use.

What are the correct room conditions for installation?
The room should be a constant temperature of between 65 - 85°F for 24 hours prior to installing, during the installation, and for 24 hours after installation.

Where can Karndean be laid?
Karndean can be laid in a wide range of demanding sectors including schools, restaurants, offices, hotels, retail stores, hospitals and other healthcare facilities. Five ranges are suitable for commercial use, rated from heavy duty to very heavy duty use.

Which ranges are suitable for commercial use?

Where can I buy Karndean?
Karndean is supplied through a network of Karndean flooring contractors and retailers. To find your nearest retailer/contractor call 1-888-266-4343

Where can I buy extra cleaning products?
You can buy additional cleaning products from any Karndean flooring contractor. If you would like to find out where your nearest contractor is, simply call us at 1-888-266-4343

The floor has been laid. Now what?
To get the best from your floor we advise that you follow the Karndean commercial cleaning and maintenance system. Karndean floors are hardwearing and, like all vinyl products, regular maintenance will enhance the beauty, durability and natural effect of your floor.

How soon after installation can the floor be cleaned?
The floor should not be washed for 24 hours after being installed.

Why is it important for me to use Karndean’s cleaning and maintenance products?
For best results we recommend the use of Karndean’s cleaning and maintenance products (Karndean Stripper, Dim Glow & Routine cleaner) as they have chemically designed specifically for our floors. 

Where can I buy Karndean cleaning and maintenance products?
Cleaning and maintenance products can be bought through your local contractor.

Can spilt liquids seep through tile edges?
Your floor should have been installed tightly – so that no spillages seep through tile edges or custom cuts. To avoid slippery surfaces, any spills should be cleaned up straight away.

What floor mat can I use on a Karndean Floor?
Certain types of rubber back mats may mark/discolor the floor. To be sure, please seek advice from your floor mat supplier.

How do I remove scratches?
If Karndean Dim Glow has been applied after the floor was laid, light scratches can be removed by simply removing the Karndean Dim Glow using the Basic Stripper, wipe off the residue with a mop and rinse thoroughly with clean water. You can then re-apply your Dim Glow.

I have small white spots appearing on my floor. What should I do?
White spots are usually as a result of water not being wiped up from a Dim Glowed floor – especially in bathrooms. Simply remove the Karndean Dim Glow using the Basic Stripper, wipe off the residue with a mop and rinse thoroughly with clean water. You can then re-apply your Dim Glow.

How should I clean spillages?
Mop up spillages as soon as possible with the Karndean Routine cleaner.

How do I remove black scuff marks from my floor?
Dilute a small amount of Karndean Basic Stripper in some water. Use a moistened cloth (or a non-abrasive nylon scouring pad for persistent marks) with the diluted solution.

Will Karndean stain?
Most common stains will not affect a Karndean floor. However, there are agents that can stain – such as solvent based liquids. Karndean Dim Glow will provide some protection against this type of damage.

What should I use to clean a Karndean floor?
We advise that you follow the commercial cleaning and maintenance guide. Our easy, three stage cleaning system. We recommend you use our commercial line of cleaning products for commercial installations and a ‘clean start pack’ for domestic installations.

Where can I get a free sample or brochure?
Order your free sample here or call the samples department at 1-888-266-4343.

Still need help?
Please contact the Sales Team at 1-888-266-4343 or simply send us an email.